The latest announcements made by the Victorian Government in relation to stage 4 lockdowns has and will continue to impact the day-to-day lives of many Australians. As we navigate and adapt to these changes, our top priority is to provide quality customer service.
With many people now self-isolating and exercising social distancing, we recognise that reliance on household appliances and consumer electronics is becoming increasingly important.
Providing quality customer service has always been a key priority for our business. To this end, we have been working hard behind the scenes to equip our proudly Melbourne-based Hisense Customer Care team to work from home. This change will ensure we can continue to provide Hisense customers with service support during this challenging time, whilst maintaining the health and wellbeing of our team. We endeavour to maintain our usual level of service, however, there may be some temporary delays as we adjust to this new way of working. We understand that customers have been experiencing longer than usual wait times on our hotline and we apologise for any inconvenience this has caused.
Your understanding is greatly appreciated. We look forward to continuing to support our customers with any product-related queries they have during this time.
Rest assured, we are open for business and look forward to continuing to support our customers with any product-related queries they have during these unprecedented times.
Managing Director, Hisense Australia